Frequently Asked Questions
We want you to feel confident when you book with us. We’ve tried to address the most common questions below, but please don’t hesitate to reach out to us directly if you have any questions or concerns not addressed here.
How can we help you?
You’ll get the lowest price by booking directly with us on this website (click here to be taken to our direct-booking page). This avoids third-party booking fees charged by hosting platforms like AirBnB (which can amount to several hundreds of dollars).
If you prefer to book through AirBnB, you can find our listing here. If you prefer VRBO, our listing is here.
Yes, though it varies.
In the peak of “high season” (Memorial Day through mid-August), we only book full-week stays.
Outside of that, we typically require a minimum of three days. It costs a lot to have the condo cleaned, linens replaced, etc. so it just isn’t practical for us to offer shorter stays than that.
In the off-season (winter), we do offer monthly stays at discounted snowbird rates. Email us at host@wahoowaters.com for snowbird rates, dates, and terms.
Check-in time is 4:00 PM. Check-out time is 10:00 AM. We typically can’t accommodate requests for changes to these times in the high season, as cleaners are very busy and we want to make sure they have time to do the thorough job you deserve.
However, if the condo is ready early, we’ll definitely let you know. If it’s clean and ready, you’re welcome early. If you’d like to request a late checkout and we’re able to accommodate you, it would be our pleasure. We typically don’t know if we can accommodate a late checkout until close to your reservation, as it’s determined by when the next guest is checking in.
Our condo offers dedicated internet access and wifi (with a new router that supports speeds up to 1 Gbps).
We also have cable boxes (the upgraded Spectrum Select package) in the living room, primary bedroom, and 2nd bedroom. The 3rd/corner bedroom has the Spectrum app on the Roku TV (which gets many of the live cable channels), but doesn’t have a cable box.
If you’re staying at Wahoo Waters and need some assistance with the internet or TVs, please check out this page.
Make sure you’ve received a message from us post-booking. That email/phone number you provide is the same way you’ll receive all other correspondence.
If you booked through AirBnB, be sure to monitor your messages there, as that platform sometimes restricts outside communication.
We’ve tried to include as much information on this website as possible about what the condo contains (see “All About our Condo” page) but if you have questions, feel free to reach out at host@wahoowaters.com.
Yes, yes, and no. Yes, we provide linens for all the beds. We also provide bath towels, hand towels, and washcloths.
We do not provide beach towels. Please bring your own, as the towels provided are not permitted to leave the condo.
The condo sleeps a maximum of eight people. Two people in the primary bedroom (king bed), up to three people in the second bedroom (a queen and a twin), and three people in the third bedroom (a queen and a twin).
Yes. For your protection and ours, there is a Ring doorbell at the entrance to the condo. Any tampering with the Ring (or wifi, router, smartTv connections, etc.) is grounds for immediate eviction with no refund.
There are no cameras inside the unit.
No. This is a pet-free unit, and the HOA itself prohibits renters from bringing pets to the entire property in the high season.
For snowbirds, pets may be considered on a case-by-case basis.
If you’re booking with us directly: You are entitled to a 97% refund if you cancel 60+ days before your reservation (the 3% is the credit card processing fee, which we must pay to process your reservation and refund). If you cancel at least 30 days from your stay (but less than 60 days), you will receive a 50% refund.
Guests are strongly encouraged to purchase travel insurance to protect them from unexpected changes to their vacation plans. We offer travel insurance on all direct bookings, and AirBNB/VRBO also offer insurance on bookings made through their platforms.
If you’re booking through AirBnB or VRBO, those cancellation policies are spelled out on the platform and vary based on when you made your reservation and how far in advance you cancel. Please read the cancellation terms that accompany your reservation on those platforms carefully.
Yes! There are your standard accommodations charges (nightly rate x number of nights).
There’s also a cleaning fee we use to pay for the cleaners and fresh linens.
The remaining “fees” are taxes. North Myrtle Beach, Horry County, and the state of South Carolina all require them to be paid by the purchaser (they’re not allowed to be “rolled in” to the nightly charges).
Finally, if you book through AirBnB or VRBO, they have their own fees they add for using the platform. We have no control over that and the fee tends to be significant (they also charge the host, in addition to the guest). If you’d like to avoid that charge, booking the listing directly through our website is the best option.
Yes. A $500 security deposit is required. It’s “collected” by a preauthorization hold on the credit card used to book your reservation. Upon checkout and inspection of the condo, the hold on the funds will be released so long as there is no damage.
This is the standard method used by most hotels and rental companies and is spelled out in your rental agreement.